Refund policy

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at [Email Address]. Please note that returns must be sent to: Clos Marilyn Monroe 3, 1090 Jette, Bruxelles

If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions regarding a return, you can contact us at any time via [Email Address].

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and make it right.

Exceptions and non-returnable items

Certain items may not be eligible for return where permitted by applicable law. If you have any questions about a specific item, please contact us before requesting a return.

Due to increased demand during the Christmas period, delivery times for orders placed after 15 December may be longer than our usual estimates. By placing an order during this period, you acknowledge and accept these extended delivery times. Our standard return policy will apply once your order has been delivered.

Exchanges

The quickest way to receive the item you want is to return the item you currently have. Once your return has been accepted, you may place a separate order for the new item.

Your right to cancel

If you are purchasing as a consumer in the United Kingdom, you may have the legal right to cancel your order within 30 days of receiving your goods under applicable consumer protection laws. To qualify, items must be returned unused, in their original condition and packaging, together with proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at [Email Address].